How It Works
Vpass is pleased to provide you with access to Teladoc, a national
network of board certified physicians providing cross coverage consultations 24
hours a day, 365 days a year. Teladoc physicians use electronic health records
(EHRs) and telephone consultations to diagnose, recommend treatment and write
short-term non DEA controlled prescriptions, when appropriate. Teladoc does not
replace the existing primary care physician relationship but instead enhances it
with an efficient, cost-effective alternative for minor medical problems.
Teladoc Benefits: ($38 per consultation)
• Physicians available anytime,
anywhere 24/7/365
• Speak to a physician in most cases less than 30 minutes, but within 3 hours
guaranteed
• Physician reviews and updates health record when performing a medical
consultation
• Secure, personal, and portable electronic health records
Call Teladoc:
• When your primary care
physician is not available
• After normal hours of operation
• For non-emergency medical care
• When on vacation or a business trip
Teladoc treats conditions like:
• Sinus Infections
• Allergies
• Pink Eye
• Respiratory Conditions
• Bronchitis
• Cold or Flu
• Urinary Tract Infections
• Poison Ivy
Instructions
It's easy to start accessing your discounts.
- Join the Vpass Teladoc Program.
- Go to www.Teladoc.com and click Account Set Up.
- Enter your legal first name, last name, date of birth and the group code listed
on your ID card. After all have been entered, click Set Up Account Now.
- Complete all required fields on the Account Set Up page. Under Login Information
you may keep your generated username/member ID or you may change it at
that time.
- After you read the Terms and Conditions and Privacy Policy, signify your
acceptance by entering your eSignature and then click Submit.
- Complete your medical history disclosure (MHD) under the Health Records section.
If you do not have access to a computer, please call 1.800.number listed on your
ID for assistance.
Completing Your Medical History Disclosure (MHD):
Members must complete a Teladoc medical history disclosure (MHD) prior to
requesting a consult.
If you were unable to complete your medical history
disclosure at the time of account set up, please use one of the following
options:
a. Online: Logon to your account at www.Teladoc.com, enter your username and
password, then click Health Records located in the top bar of the screen.
b. Call Center: You may call 1.800.number listed on your ID card and a
representative will record your medical history over the telephone. There is a
$12 charge associated with selecting this option.
A credit card, debit card or electronic check is required for payment.
Terms of Use
ID valid for two (2) weeks from date printed. You may print a new one as often
as needed while Teladoc membership is active. THIS IS NOT INSURANCE. THIS IS A
DISCOUNT PLAN.
Teledoc FAQ
-
Does Teladoc replace my physician?
No. Teladoc physicians
do not replace your primary care physician.
-
Is the consult fee the same price, regardless of the time of day or
night?
Yes! Teladoc charges one flat rate, 24 hours a day, 7 days a week.
-
How do I request a consultation to talk with a physician?
After enrolling as a member, logon to your account at www.Teladoc.com and
request a consult. You can also call 1.800.Teladoc any time day or night and a
representative will request your medical consult.
-
How quickly can I talk to the physician?
Our average call
back time is usually less than thirty minutes, but all calls are guaranteed
within three hours or the consult is free. Note: If a member misses the call
from the consulting physician (away from phone or anonymous call blocker is on),
he is returned to the waiting list and his three hour guaranteed time period
starts over. After three missed calls, the consult request is cancelled.
-
How may I provide my electronic health record (EHR) to my primary care
physician?
care physician? You may access your EHR by going online
and logging into your account at www.Teladoc.com or by calling 1.800.Teladoc and
request that your health record be faxed or mailed.
-
Can you provide services related to psychiatric or dental care needs?
No. At this time, Teladoc is providing medical care related to routine medical
issues only.
-
If I call Teladoc and the recommendation is that I see my primary care
physician or a specialist, do I still have to pay the consult fee?
Yes. Just like any doctor appointment, you must pay for the consulting
physician’s time.
-
How can I pay for the consult?
You may pay with a credit
card, debit card or checking account.
-
How can I obtain a receipt for my consultation to submit for
reimbursement (Flexible Spending Account or Health Savings Account) with my
company?
You can access your account online and print a copy of
the insurance claim form, or you can call 1.800.Teladoc and request the
insurance form be mailed or faxed to you.
Teladoc Pediatric FAQ
-
Will the Teladoc pediatric network replace my child/minor’s
pediatrician?
No, Teladoc does not replace the pediatrician or primary care physician for any
member regardless of age. Teladoc provides cross coverage consultations when
your physician is not available.
-
What ages will be covered by the pediatric network?
The Teladoc pediatric network will service all members up to 18 years of age.
-
Who are the physicians in the network?
Board certified state licensed pediatricians, primary care and urgent care
physicians.
-
What services does the pediatric network provide for my child/minor?
Teladoc physicians recommend treatment, diagnose and prescribe short term non
Drug Enforcement Agency (DEA) controlled medication, when appropriate. Teladoc
may treat minor conditions such as: flu, colds, respiratory infections, pink eye
and allergies.
-
Is there a different medical history disclosure (MHD) form for children?
Yes. A pediatric MHD must be completed for all children less than 7 years of
age.
-
How is a consultation requested?
Consultations may be requested after the medical history disclosure (MHD) is
completed. Parents, guardians or authorized consenters may request the
consultation by calling 1.800.Teladoc (835.2362) or by going online at
www.Teladoc.com and logging in to their account.
-
Who may request the consultation for a child?
The parent, guardian or authorized consenter must request a consultation on
behalf of the child/ minor. Dependents under the age of 18 years may not request
a consultation directly.
-
What is an authorized consenter?
An authorized consenter is an individual the parent or guardian has previously
assigned to speak with the physician, on the child’s behalf, in the parents’ or
guardians’ absence. The authorized consenter must be appointed by the parent or
guardian prior to any consultation.
-
How is an authorized consenter assigned?
Authorized consenters may be assigned by logging in to your account at
www.Teladoc.com and clicking ‘Account Information’ and completing the Add New
Consenter section or by calling 1.800.Teladoc (835.2362). The first name, last
name, date of birth, email address and last 4 digits of their social security
number are required.
-
Will the child interact or speak to the physician directly?
The level of child involvement is at the discretion of the physician; however,
the child must be present during the consultations. In all cases, the physician
will speak directly with the parent, guardian or approved consenter.
-
What has Teladoc put into place to ensure the medical safety of
children?
Teladoc maintains a gold standard of service through quality assurance programs
for all consultations, regardless of age. This includes the pediatric network
utilizing the Barton D. Schmitt, Pediatric Telephone Protocols, recommended by
the American Academy of Pediatrics.
-
Will Teladoc send the consultation results to the pediatrician or primary
care physician?
Due to federal HIPAA guidelines, the parent or guardian must authorize Teladoc
to submit any medical information to the pediatrician or primary care physician.
Disclosures
a. The discount medical card program is NOT health
insurance.
b. The plan provides discounts at certain
health care providers for medical services.
c. The plan does not make payments directly to the providers of medical
services.
d. The range of discounts for medical or ancillary services provided under the
plan will vary depending on the type of provider and medical or ancillary
services received.
e. The plan member is obligated to pay for all health care services but will
receive a discount from those health care providers who have contracted with
VantageAmerica Solutions, Inc., a discount medical plan organization.
Managed and Administered by:
VantageAmerica Solutions, Inc.
1275 Milwaukee Avenue
Glenview, IL 60025
www.vantageamericasolutions.com
ATTENTION MARYLAND RESIDENTS
Some discounts under the Physician and Hospital Referral Plan benefit are not
applicable in Maryland. Discounts are not available for all In-Patient
Procedures and certain Out-Patient Procedures under Maryland law. Out-Patient
Procedures at network hospitals such as laboratory and diagnostics services are
eligible for the discount.
The program and its
administrators have no liability for providing or guaranteeing service by
providers or the quality of service rendered by providers. This program is not
available in Montana, Vermont, Massachusetts, Alaska, Deleware, Minnesota, Kansas, Washington,
Florida, Nevada, Oklahoma, South Carolina, and Puerto Rico. *
Teledoc is not, nor will it ever be available in Oklahoma.
Teladoc does not replace the primary care physician. Teladoc does not guarantee
that a prescription will be written, and operates subject to state regulations.
Teladoc does not prescribe DEA controlled substances. Teladoc physicians reserve
the right to deny care for potential misuse of services. Teladoc, Inc. ©
2002–2010.
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